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1. Where can I find information on firmware updates for DisplayPort adapters?

2. When using an Accell DisplayPort adapter my computer is unable to detect my third monitor or my third monitor doesn't display an image. What should I do?

3. I have only one DisplayPort output and I would like to run two or more DVI monitors. Can any one of your products support my needs?

4. My Accell DisplayPort adapter was working great until recently when I began experiencing a flashing or blank screen. What should I do?

5. Where can I locate a version of the AMD Catalyst Control Center driver that is compatible with the Accell DisplayPort adapter?

6. I have an AMD video card featuring AMD Eyefinity Multi-Display Technology. What adapter should I use to drive 3 or more monitors in the Eyefinity mode?

7. Does DisplayPort transmit audio? I bought a DisplayPort to HDMI Video Converter to connect my computer to a TV. The picture looks fine but no sound.

8. When using DisplayPort to DVI Dual-Link adapter or mini DisplayPort to DVI Dual-Link adapter, why doesn't my monitor occasionally doesn't power up from "Sleep Mode"?

9. Can I use the DisplayPort to DVI or DisplayPort to DP multi-monitor adapter to connect to three monitors and have each monitor act independently?

1. Q: Where can I find information on firmware updateds for DisplayPort adapters?

A: If you believe you need a firmware update click here.

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2. Q: When using an Accell DisplayPort adapter, my computer is unable to detect my third monitor or my third monitor doesn't display an image. What should I do?

A: There are several reasons why your monitor is not getting a signal. We recommend the following- Disconnect the first two monitors, leaving the third monitor connected to the Accell DisplayPort adapter. Re-starting your PC should enable the monitor to begin working. Once the monitor is working, re-connect the rest of the monitors. Go to "Display" properties in Windows and confirm all monitors are properly detected. Make sure all monitors are shown with the correct brand name and model number.

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3. Q: I have only one DisplayPort output and I would like to run two or more DVI monitors. Can any one of your products support my needs?

A: The Accell UltraAV® DisplayPort™ to DVI multi-monitor adapter allows you to enjoy up to 3 monitors from a single DisplayPort output. To learn more about the DisplayPort to DVI Multi-monitor adapter, please visit the product page .

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4. Q: My Accell DisplayPort adapter was working great until recently when I began experiencing a flashing or blank screen. What should I do?

A: Please try to recall if you have made any recent video card driver updates. Usually when adapter fails to respond, it's often caused by an unsuccessful driver installation or incompatible driver version. We recommend users to restore their video card driver back to the factory default setting. If a new video card driver is desired, please re-install the new driver again by completely uninstall the older version. Rewriting the driver without uninstalling the previous version may cause problems when using our adapter. Please note that the performance of the DisplayPort adapter is subject to capabilities of the computer and graphics solution.

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5. Q: Where can I locate a version of the AMD Catalyst Control Center driver that is compatible with the Accell DisplayPort adapter?

A: Many Accell DisplayPort adapters are AMD Eyefinity Multi-Display validated. They are able to meet all driver versions up to date. However, if for any reason the current driver version does not work with our adapter, we suggest to install driver version 11.6 or earlier. Please visit the link here to go to AMD support site for a list of all previous Catalyst display drivers for Windows. Please make sure you completely remove the current driver version (uninstall) before you install another driver version.

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6. Q: I have an AMD video card featuring AMD Eyefinity Multi-Display Technology. What adapter should I use to drive 3 or more monitors in the Eyefinity mode?

A: To support a configuration of 3 or more monitors powered by AMD Eyefinity Multi-Display technology, you will need to use an Active DisplayPort adapters. Please visit our Active DisplayPort product page to select an adapter for your set up.

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7. Q: Does DisplayPort transmit audio? I bought a DisplayPort to HDMI Video Converter to connect my computer to a TV. The picture looks fine but no sound.

A: DisplayPort is able to deliver a true digital imaging and crystal clear sound, however you need to send the audio to the TV. Please change the setting configuration from the "Sound" properties in Windows to enable sound to go to your TV instead of the computer's default speakers.

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9. Q. Can I use the DisplayPort to DVI or DisplayPort to DP multi-monitor adapter to connect to three monitors and have each monitor act independently?

A: The nature of this product is to allow you expending the display from single monitor to up to three monitors. It does not provide the function to allow monitor to act on its own. However this product is a great companion for PC users who do not have video card that supports multi-monitor function and are looking for easy connection to multiple monitors with a single DisplayPort output.
If you are looking to run each monitor individually, you will need to have video card that provides multiple DisplayPort outputs in order to support multiple monitors display. Accell has various DisplayPort cables and adapters made to meet your expectation. Please visit the product page below for more details.

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10. Q. How do I switch to Clone mode or Single Screen mode on the DP to DP or DP to DVI multi-monitor adapter?

A: Please read the updated owners manual that better addresses this process, DP-DP Manual or DP-DVI Manual.

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