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Warranty and Returns

LIMITED MANUFACTURERS WARRANTY
Accell cables that reflect a lifetime warranty and which are purchased in the U.S.A. and Canada, are warranted by Accell Corporation to be free of defects in material and workmanship for the lifetime of the original purchaser. Accell cables that reflect a 10 year warranty and which are purchased in the U.S.A., are warranted by Accell Corporation to be free of defects in material and workmanship for 10 years from the date of purchase. All other products are warranted for one year from date of purchase to be free of defects in material and workmanship. In the event of such defects, the Accell product will be repaired without charge or, at our option, replaced with a new one if delivered to Accell Corporation prepaid, together with a copy of the dated sales receipt. Accell will return the product to an address in the U.S.A. or Canada. Accell does not ship to addresses outside of the U.S.A. or Canada. This warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use the cable in accordance with the instructions. ACCELL CORPORATION SHALL NOT BE LIABLE FOR DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE CABLE OR OTHER ACCELL PRODUCT, LOSS OF TIME, INTERRUPTED OPERATION OR COMMERCIAL LOSS, OR ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Limitation Of Liability.
IN NO EVENT SHALL ACCELL CORPORATION, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "ACCELL") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT ACCELL HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT ACCELL'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY ACCELL SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

Warranty Returns Procedure.
To return an item under warranty, please refer to the procedure below. We are unable to accept returns without an RMA number. Returns without an Accell issued RMA number clearly printed on the outside of the package will be returned unopened. All returns must be shipped prepaid at the expense of the shipper. In order to confirm your product's delivery to Accell, it is highly recommended that the package is shipped using a traceable shipping method that allows for proof of delivery. Accell is not responsible for lost or misdirected shipments. All returns must include a copy of the dated sales receipt.

1. All RMA return items should be within Accell manufacturer warranty period.
2. Accell RMA return is valid for the parts that have native manufacturer defective problem, not including using damage and compatibility issue.
3. All RMA return items will go to in-house testing against Accell manufacturer warranty for repair/replacement.
4. If you are eligible for the above guideline, please fill out RMA request form, then email it back with your purchase receipt to support@accellcables.com to obtain a RMA number.
5. A RMA number will be generated based on your case statement and completed documents.

Download RMA Request Form: Right click on desired file type, Excel or PDF, and select Save Target As to save the form to your hard drive.

Excel Format

 

 

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